Greeter

Job Title: PEER Greeter

 

Purpose:

 

The Peer Support/Greeter has experience as a recipient of mental health services and or substance use disorder treatment and is willing to use and share his or her personal, practical experience, knowledge, and first-hand insight to benefit the team and its peers

 

Location:  PEER Wellness Center 963 S. Orchard Ste. 102 Boise, Idaho 83705

 

Key Responsibilities:

 

  • The Peer Support/Greeter provides welcome and acknowledgement to individuals who enter the main lobby, assists peers experiencing minor anxiety or frustration in the lobby, and helps direct individuals to correct staff or supports when appropriate.

  • The Peer Support/Greeter provides the team with expertise about the recovery process, symptom management, and the persistence required by peers to lead a satisfying life.

  • The Peer Support/Greeter is responsible for advocating for peer choice, self-determination, and decision-making in the planning, delivery, and evaluation of treatment, rehabilitation, and support services.

  • The Peer Support/Greeter provides consultation to peers, families, and team staff in the areas of community resources, intake and treatment planning, crisis intervention, and substance abuse services.

  • Provide clerical support for the operations of the PWC team as needed.

  • Other Duties as needed.

 

Front Desk Receptionist

Job Title:  Receptionist

 

Purpose: The position of Receptionist serves as the receptionist for PEER Wellness Center's mission of supporting people who suffer from addiction and mental health disorders in Ada County. The Day Chair represents the PWC to the public who may visit the office. 

 

Location: The Receptionist works in the public reception area of the main office at 963 S. Orchard St. Boise, Idaho 83705.

 

Key Responsibilities:

  • Receptionists answers the main phone line and directs calls.

  • Greets guests with kindness and directs them to other offices or locations.

  • Answers questions about the agency and provides forms when necessary.

  • Prints out a list of activities that take place that day at the agency's offices.

  • Makes reminder phone calls to other volunteers who are assigned to projects for the following day.

  • Checks mail and distributes it.

  • Records donations that come in and enters them in the database as needed.

  • Helps prepare mailings.

  • Prepares correspondence as needed.

  • Report to executive Director and Volunteer Services Coordinator

  • Other duties as needed.

Volunteer Intake Specialist

Job Title: PEER In-take Specialist

 

Purpose:

 

This position is an integral member of the PEER Wellness Center Team. Utilizing their unique

recovery experience, the Peer Intake Specialist will provide a recovery perspective for the team, as

well as advocate and support each Individual served in developing their goals for recovery.

 

Location:  PEER Wellness Center 963 S. Orchard Ste. 102 Boise, Idaho 83705

 

Key Responsibilities:

 

  • Demonstrates cultural sensitivity and cultural competence.

  • From a recovery perspective, provide a strength-based assessment the individual’s abilities,

strengths, and assets.

  • Encourage the development of a symptom management “toolkit” for individuals by providing

recovery based education, and support.

  • Assist the individual in the development and implementation of a Wellness Recovery Action Plan

(WRAP).

  • Provides observation of individual’s capacity and functioning and reports any changes to the clinical

team member.

  • Participate in the intake process with assigned case managers upon acceptance of new referrals.

  • Attends and participates in staff meetings, in-service training seminars and conferences as required.

  • Works with individual’s collateral and community contacts to promote continuity of care.

  • Support community or office based (WRAP) planning.

  • Assist clients with their process of stabilization and recovery in community based crisis facilities, as

coordinated by executive director and volunteer services coordinator.

  • Facilitates psychosocial or other self-help, recovery based groups to engage individuals in

recognizing and understanding early triggers or signs of relapse, and assist in the development of

coping strategies.

  • Other duties as needed.




 

Telephone Support Services (Recovery Check-ups) Volunteer

Job Title:  Telephone Support Services (aka Recovery Check-ups) Volunteer

Purpose:  

Telephone support services offers weekly telephone calls to people in recovery to “Check In” and see how they are doing.  Recoverees are given support and encouragement as well as information about community resources, 12-step meetings or other support that may help them maintain their recovery.  Calls are made by trained PEER Wellness Center volunteers that are, in many instances, in recovery themselves.

Location:  PEER Wellness Center 963 S. Orchard Ste. 102 Boise, Idaho 83705

Key Responsibilities:  

  • To phone PEERS at requested designated times.

 

  • To listen carefully to recoverees and look for ways to encourage, support and inform them of resources that will aid them in their recovery.  

 

  • Be aware that conversations will be recorded and the information received during the calls is strictly confidential and must be documented according to policy and procedure provided by PEER Wellness Center

 

  • Strict adherence to privacy policies will be the expectation from all volunteers.

 

  • Personal phone calls and text messages must be taken only on breaks as full attention must be paid to the recoveree.

 

  • In case of and escalated or emergency related call volunteers are asked to seek help from the PWC volunteer coordinator or the executive director.

 

  • Other duties as required

 

 

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